# Refund policy

> How refunds work for paid Clione subscriptions, with Paddle as merchant of record, the 14-day refund of the first payment, cancellation, and how to ask.

URL: https://clione.ai/refund-policy/
Lang: en

This refund policy applies to paid subscriptions to the Clione service, run by Red Forest USA LLC, a limited liability company registered in Florida, United States. In this policy, "we" and "us" mean Red Forest USA LLC. It forms part of the terms that govern the Clione service, which cover everything this policy does not, including company identity, governing law and dispute resolution.

## Merchant of record

Paddle is the merchant of record for every Clione order. Paddle processes the payments and the refunds, and its own terms apply to the transaction.

## Refund of the first payment

You can ask for a refund of your first payment within 14 days of that charge.

## Cancellation

You can cancel your subscription at any time. Cancelling does not refund the rest of the current billing period: your plan stays active until the end of the period you have already paid for.

## Credits already used

Credits that have already been used are not refunded.

## How to ask for a refund

Write to [help@clione.ai](mailto:help@clione.ai) from the email address on your account. Paddle processes approved refunds, as merchant of record.

## Contact

For anything else, write to Red Forest USA LLC at [help@clione.ai](mailto:help@clione.ai).